Eliminate interruptions and streamline prescription management with IVR. 

Maximize your BestRx investment by integrating it with the leading pharmacy Interactive Voice Response (IVR) technology.

Vow IVR is a secure, reliable, and feature-rich hosted VoIP system purpose-built for pharmacies like yours. Vow offers all the traditional phone services your business needs, plus HD voice quality and the kind of advanced features that only a cloud-based platform can provide.

Our integration with BestRx allows your customers to refill prescriptions, find information, and communicate with your team like never before.



With multiple system redundancy features and options for failover, our cloud-based VoIP system has 99.9% uptime, offering greater stability than any traditional phone service.


Protecting your customers’ data and staying compliant are top priorities for every pharmacy. Our system constantly monitors your server to protect your data in real-time.


With unlimited lines, automated communications, and multi-site capabilities, our system can scale to meet the needs of any growing business.

Key Features of VOW IVR

Music on Hold

Easily upload and manage your own hold music or advertising messages.

Outbound Calling

Automate 100% of routine customer calls and have refill requests sent directly from your IVR to your pharmacy software.

Call Parking

Efficiently handle large call volumes and create a better customer experience by enabling your pharmacy or call center to answer callers on hold from any line.

Centralized Admin & Call Center Functionality

Connect multiple locations together and easily transfer callers to a centralized call center.

IVR Short Message Service (SMS)

Reduce interruptions by sending messages to prompt customers with self-serve options and drive traffic to your website or mobile app.

Whos on hold-1
Who's On Hold

With the touch of a single button, view and manage your callers on hold, helping you get customers to the right person quickly.

Advanced Features


Connect with patients, doctors, and insurance companies with a single click directly from your pharmacy management software.

Who's Calling

Eliminate the search to find patients and access patient profiles instantaneously with integration into your BestRx pharmacy system.

Phone/Fax Service

Save time and paper. Incoming faxes are delivered directly to your pharmacy software system. That means less scanning, less printing, and less waste.

Experience industry-leading customer service and 24/7 support you can trust.

nps score-01

"[VOW] is one of the smartest investments you can make in your store."

Joe W.
Brisson Drugs


"[Click-to-call] is a feature we use literally hundreds of times a day. We can't live without it."

Rannon C.
Tarrytown Pharmacy



Ready to improve the way you communicate with your customers?

  • Request a demo today and learn why 3,500 pharmacists have chosen Vow IVR to help them improve patient experience, increase productivity, and automate operations.